Employment Opportunities Title:
IT Application Support Specialist for Utilities

Post Date
6/21/2024

Expiration Date
9/19/2024

Details:
The City of Louisville is actively recruiting a Utilities Application Support Specialist. This position will report to the Director of Information Technology. Our Collaborative IT department is committed to delivering impactful solutions to our community. Our culture values work-life balance, professionalism, and community contribution. If you share our values and want to work in a government organization that nurtures growth, innovation, and meaningful IT solutions, apply now and be part of our team.

We are an award-winning small city, and offer exceptional overall staff experience, with outstanding benefits and a City Council and leadership team focused on remaining an \"employer of choice\" in our region. The City of Louisville is committed to providing a healthy culture with strong values. The City values are ICARE, which stands for Innovation, Collaboration, Accountability, Respect, and Excellence.

At the City of Louisville, our IT team partners across departments to provide value driven solutions in a dynamic, creative setting. We see the impact of our work every day, improving processes for staff and citizens alike. Embracing change and welcoming new challenges, we\'re committed to growth and learning. If you\'re ready to drive significant projects and be part of transformative change, this role is for you!

This is a new role for the City of Louisville. This role will primarily support the water treatment, wastewater treatment, and other public work teams. This person will act as a liaison between IT, Public Works, and the application vendors. We anticipate this role to be 50% office based and 50% fieldwork. Examples of fieldwork areas are: wastewater treatment plants, on the side of the road, and in other challenging and sometimes loud and smelly environments. Ideal Candidates Will Have:
Extensive Technical Knowledge: A background in public utilities (not required but a huge plus) and strong background supporting various highly complex, security intense applications. Strong understanding of SQL database administration and solid data reporting skills (preferably SSRS, Crystal Reports, and Power BI).
Project Management Experience: Experience managing support projects, coordinating with cross-functional teams, and ensuring timely delivery of solutions within scope and budget.
Customer Focus: A customer-centric approach to support, with a commitment to delivering exceptional service and ensuring customer satisfaction through timely resolution of issues and proactive support initiatives.
Outcome Driven: Demonstrated capacity to maintain a solution-oriented approach, adeptly resolving customer issues while discerning both immediate and future needs through rigorous critical thinking and decisive decision-making.

Qualifications:
Bachelor’s degree in information systems, computer science, business, engineering, or a directly related field. An equivalent combination of education and work experience may be considered as deemed appropriate by the City of Louisville.
Minimum of five-seven (5-7) years of experience with enterprise application support, including analysis, design, and implementation as well as intermediate to advanced administration experience with Microsoft SQL Server. SQL reporting (SSRS), Power BI and/or other forms of ad hoc reporting or specific report-writing software.
Must have project management experience and proven track record of completing projects on-time and within budget and scope.
Previous experience and involvement in a water/wastewater or other utilities department is a plus but not required.
Experience working on cross functional teams (both technical and non-technical) to produce successful application implementations is critical.
May assist with producing technical documentation and application specific training materials as well as training small groups of employees. Experience in training is a plus.
Relevant industry or technical certifications and/or coursework.
Self-starter, creative thinker with the ability to work independently and within a team, while maintaining a high level of accountability.
Proven track record of implementing and maintaining robust security measures to safeguard sensitive data and ensure the integrity, confidentiality, and availability of systems and applications.

Comments:
Apply online at our website: https://www.louisvilleco.gov/jobs

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Employer:
City of Louisville
Contact:
Penny J Ford

Address:
749 Main St
Louisville, CO 80027

Work Phone:
7207935786

Email:
pford@louisvilleco.gov

Website:
https://www.louisvilleco.gov/jobs

Salary/Wage Amount or Range:
$44.60 - $60.22 Hourly $92,768.00 - $125,257.60 Annually