Employment Opportunities Title:
Customer Service Specialist
Post Date
11/14/2024
Expiration Date
2/12/2025
Details:
Widefield Water and Sanitation District (WWSD) is located in the southern portion of Colorado Springs, Colorado. WWSD is in search of a dynamic Customer Service Specialist who is dedicated, innovative, and excited to join a high-performing team providing exceptional customer service.
Primary Job Responsibilities:
• Engages with customers in the daily operation of front counter and over the telephone.
• Receives customer inquiries and provides information regarding customer charges, usage, delinquent charges and District policies.
• Contributes to the generating of customer notices and billing.
• Generates work orders and coordinates with field staff.
• Produces routine reports and correspondence.
Requirements:
3 years of experience in customer service to include customer billing (utility billing preferred), payment processing, and being proficient in utilizing a variety of billing/accounting software systems, including Microsoft’s Excel and Word. Ability to analyze and interpret various reports. Ability to write routine reports and correspondence.
This position represents the District as a primary contact and must have excellent communication skills. Taking ownership of the position responsibilities and the ability to work with minimal direct supervision is necessary.
Attractive Benefits Package:
• Employee and Family medical coverage (HDHP 100% premium paid plus HSA contributions)
OR Employee and Family medical coverage (PPO 80% premium paid)
• 100% premium paid - Employee and family dental and vision coverage
• Life Insurance, Dependent Life, Long Term and Short-Term Disability insurance
• 401(a) Retirement pension after 90 days (5% employer match; fully vested after 12 mo. of contributions)
• 457 Plan Before & After-Tax Options after 90 days (3% match of employee contribution; fully vested after 12 months of contributions)
• 11 paid holidays
• 5 Additional Personal Holidays (after 6 months)
• Paid Vacation and Sick (begin accrual upon start)
• Safety gear where applicable and appropriate
• Paid training and career development
• Merit Increases of up to 7%
Hiring Range
The starting salary depends on qualifications and experience. $26.81 - $36.79/hr.
Successful candidates will complete pre-employment screening, which includes, but is not limited to a criminal background check and drug screen.
If you desire to work for a utility that recognizes and appreciates your contributions, apply by visiting our website at www.wwsdonline.com. Full job descriptions are available to be viewed at the website. Submit a resume with the online application for consideration. Resumes without a completed online application will not be considered.
Submit your documents to Carmen Slagle, Senior HR Generalist, at carmen@wwsdonline.com or by fax to 719-390-1409.
**This advertisement is subject to closing at any time due to qualified applicants received.
Widefield Water and Sanitation District is an Equal Opportunity Employer
Employer:
Widefield Water & Sanitation District
Contact:
Carmen Slagle
Address:
8495 Fontaine Blvd
Work Phone:
7199557123
Email:
Carmen@wwsdonline.com
Website:
https://www.wwsdonline.com
File attached to this ad
Salary/Wage Amount or Range:
$26.81 an hour to $ 36.79 an hour