Civility is a vital component of a successful workplace, whether it’s between staff or between visitors and staff. These are changing times that include remote work options and stressful world situations that have caused more strain on civility. Providing civility training in the workplace is essential in this internet-based generation and standards for civility should be established through workplace training and practices.
We will explore the importance of civility, the impacts on the workplace when civility is lacking, how to model and discuss it, and explore tools like written standards of respect and courtesy expectations.
These important skills and expectations will cut down on workplace conflict and improve your employee morale. Leave this session energized with new ideas!
**This session connects with the Customer Service Excellence session coming up in August! When first we train our team on civility in the workplace (between us, how do we treat each other?), then we in turn can provide better customer service. Attend both sessions to see how the two go hand-in-hand.
Presenter: Molly Hetrick is a Fundraiser, Consultant, and Trainer who has worked extensively with non-profit organizations, particularly in the fields of recreation, conservation, and public libraries.
Molly holds a Certificate of Fund Raising Management (CFRM) from The Lilly School for Philanthropy and a BS degree in Environmental Education from Penn State University.
Molly is currently the Development Director for the Penns Valley Conservation Association and lead consultant for Molly Hetrick Consulting LLC.
Before joining PVCA, she was the Director of Advancement at the PA Recreation and Parks Society and the Manager of Philanthropy at the Schlow Centre Region Library in State College PA.
Prior to her library work, for 15 years Molly was the Supervisor of a regional nature center in Pennsylvania and was Adjunct Faculty at the Pennsylvania State University in Recreation, Parks & Tourism Management (RPTM). She has been consulting since 2008, first as a Professional Development Trainer with The Meeting Institute in Myrtle Beach and then on her own as ‘Training with Molly’ until she formed her own consulting firm in 2024.
Molly specializes in donor-centered fundraising practices, small shop fundraising, non-profit board and executive training, capital campaign readiness, and back-office techniques that help make fundraising more efficient.
She enjoys one-on-one coaching, including her famous “Pep Talks”, and helping non-profits improve their fundraising in realistic and achievable steps. She also incorporates her years of customer service training into the foundation of successful fundraising in a unique training module.
Molly has combined her natural enjoyment for working with people and her educational background to provide quality development and training sessions to help people advance their professional goals.
Molly currently serves on the Board of the National Association for Park Foundations (NAPF) and the Advisory Committee of the Millbrook Marsh Nature Center. She lives in Central PA with a sassy former feral rescue cat and spends as much time as possible in nature.
Location
Technology Center at Innovation Park - Room 243 200 Innovation Boulevard State College, PA 16803 UNITED STATES
