Classified Ad Title:
Part-Time Assistant: Member Services Coordinator

Post Date
6/26/2024

Expiration Date
9/24/2024

Details:
The Clean Water Professionals of KY & TN is looking for a Part-time Assistant – Member Services Coordinator!

This position reports directly to the Executive Director. Also provides services as directed by the Executive Board.
Organization: Clean Water Professionals of KY and TN (CWP-KT)
Location: Fully Remote Position; possible in person attendance for events
Position Summary: Assists in all administrative, operational, and educational activities and programs in support of the CWP-KT Vision Statement, Mission, Strategic Plan, and Annual Business Plan.
Hours: 10-20 hours per week. Work hours may be changed to meet operational requirements at the discretion of the Executive Director.
Responsibilities and Tasks:

• Performs various office administrative tasks such as clerical services, phone calls, emails, and meeting minutes.
• Communications Services –
  • Develops and maintains effective communications with the members, Executive Board, Committee Chairs, and the Executive Director.
  • Attends Board meetings, and other meetings, as requested by the Executive Director or Board. Records meeting minutes. Coordinates meeting needs.
  • Updates and maintains the Association website and social media platforms; and assists in the publication of magazine.
• Member Services –
  • Maintains and serves as the main administrator for the association management software. Assists individuals with membership information. Manages membership database including updates to contact information, membership records, and database groups.
  • Processes membership-related phone calls and emails and provides prompt member service in these areas. Assists in the recruitment and retention of members.
• Educational Resources Coordination Services -
  • Works with Committee Chairs to market educational events and resources.
  • Serves as facilitator for webinars utilizing online software.
  • Assists Committee Chairs with all needs for educational events.
• Performs other duties deemed necessary by the Executive Director and/or the Executive Board.

• Associates Degree, or higher level, preferred.
• Prior experience in an administrative support role.
• Strong proficiency in Microsoft Office programs (Word, Excel, PowerPoint, Outlook), and the ability to quickly learn new software (including online) programs.
• Ability to follow oral and written instructions accurately. 
• Excellent oral communication/customer service/public relations skills.
• Ability to work alone and find tasks to keep busy.
• Ability to remain calm and courteous, even under pressure. 
• Ability to manage multiple on-going tasks simultaneously.