Client Testimonials and Reviews

Our organization has partnered with MemberLeap for approximately eight years, and as the webmaster for the past 18 months, I have had extensive experience with their platform. MemberLeap has been instrumental in modernizing our operations, offering a comprehensive suite of tools that cater to our unique needs.

The platform's flexibility and robust capabilities are exceptional. It encompasses website management, a powerful membership database, seamless payment integrations for dues, donations, and events, file storage for photos and documents, message boards, and a mobile app compatible with both Apple and Android devices. This all-in-one solution has streamlined our processes, allowing us to manage our membership-based organization efficiently.

What truly distinguishes MemberLeap is their outstanding customer service. The majority of my interactions have been through their email client care system, and I am consistently impressed by their responsiveness, expertise, and dedication. Even when presented with complex issues, their team eagerly provides tailored solutions that not only benefit us but also enhance their platform for other clients.

In summary, MemberLeap offers an unparalleled combination of a flexible, feature-rich platform and exceptional customer support. For any membership-based organization seeking a comprehensive management solution, MemberLeap stands out as the premier choice.

MemberLeap is a great tool to modernize your organization. It offers a wide variety of modules, ease of navigation. Very positive experience and interaction with the technicians. Responsive to my concerns and quick to make corrections in a timely manner. We are very happy with the overall functions of the modules.

While they offer numerous videos for training and are very responsive to questions, it might be a good idea to update some of the training videos. (MemberLeap Note: We are currently updating our training videos to showcase our newest features and user-interface.)

We chose MemberLeap because of their overall capabilities, sincerity and ability to deliver a consistent quality product. The company works with the client to solve the needs of the client. They are not afraid to engage with their team in order to achieve the customers goals. They are a good company who understands their back office which is their software. Their sales team is highly qualified. Their customer service after the sale is very good and they get back to the client normally within a few hours on the day that you submit an issue or question; however, we became a customer during a time in 2019 when they had some support staff issues which they resolved so that we could complete our base project.

The customer service reviews were excellent and they did not disappoint. I know I can contact customer service and get a fast response. They are extremely knowledgeable about their product. MemberLeap has been very easy to migrate information over. Excellent customer service and great value for the product.

I would like to get more information on how to add some functions to each member account. (MemberLeap Note: Our customer support team can help you with that!)

We selected MemberLeap for its comprehensive range of functions, the ease of administration, the quality of the online help resources, and lower cost. We also liked that it is owned by a website development company since we planned to use it as the foundation of our website.

MemberLeap could use more member engagement tracking metrics, and easier means for reporting them. (MemberLeap Note: Let's chat about what specific member engagement functionality would be beneficial for your organization and see how we can enhance it.)

Our experience has been great. MemberLeap provided significant and timely support during the website design process and during the process to cut over from our previous site. The website they designed is very visually appealing and has the functions we wanted. The site is fast and works well. Contributing content, creating events, launching newsletters and all the other main functions are as easy to perform as we had originally assessed.

We had to switch Association Management System providers within two weeks because our previous provider did not honor the price we had negotiated with them. We didn't need lots of functionality immediately but we did need dues payment and member management quickly. We needed an attractive front end and we got all of these. We chose MemberLeap because of its cost, easy interface both for Admin and members, GDPR compliance, functionality, and security. The product has a lot of functionality but the interface is easy to learn. Customer Support is phenomenal with someone getting back to us within hours and answering questions, making fixes or access to new functionality easy. The product price is so low compared to what we had.

As we need to add more things to the website it's easy to do in comparison to the labyrinth our previous product was, which had so many settings we couldn't make a change without wondering what we were going to break.

The Admin interface is hard to learn unless you have something specific to do. Once you get into a module it's easy to figure out what to do. (MemberLeap Note: It looks like you haven't yet taken advantage of our custom admin menu, which allows you quick and easy access to the modules and features you utilize most. Please reach out to our customer service team, and they can help you set it up.)

MemberLeap is Amazing!! We switched to MemberLeap because we needed a much more robust platform designed for company membership. We have been extremely happy with the features and benefits that MemberLeap has brought to our association!! They worked with us to customize a number of things we needed and it has been a fantastic experience!!

Their LMS didn't fit our needs, but they customized a great solution for us!!

It has all-in-one features that enabled us to eliminate multiple other programs we were utilizing. The software has a plethora of customization options and any specific functionality we have added has been handled flawlessly by their team of programmers. Its functionality, quick implementation timeframe, and the ability to create additional needed customization for our organization. We switched to MemberLeap because of the more than 200% increase in annual fees in our old platform.

If I had any suggestions it would be to increase the training sessions when going through the onboarding process. However, with that in mind - the ongoing response times for any inquiries we submit have always been amazingly fast, efficient, and extremely helpful! (MemberLeap Note: Our customer support team is always there to assist you, but don't forget about our comprehensive Help Desk built into the Admin Menu, which includes written instructions on our features and embedded videos.)

MemberLeap offers a software program unlike anything we have used before and couldn't be happier. The functionality is amazing and the software is current. We are a non-profit so we also really appreciate its affordability and there are no hidden costs.

Truly outstanding customer service!

My organization has used MemberLeap for a few select features for several years, but we recently transitioned to utilize the entirety of the MemberLeap experience. We migrated our membership database, website, and event portfolio to MemberLeap and the customer service was so outstanding throughout the entire process that I felt like we had our very own concierge service! Not only did they respond to every help ticket (and there were a lot of tickets) within 24 hours, they even designed and programmed personalized solutions for my organization that didn't previously exist. It was a real dream working with this team!

I think the proposal and event systems could be updated. It's sometimes difficult to customize things in there.

We switched from Impak because it was so old and breaking down.

Very nice (software)! I was so used to the bad treatment from my old software company that I almost couldn't believe that MemberLeap was as helpful and courteous as they seemed. Every time I have a problem, they are quick to help. I love their videos that are specially made for me and automatically downloaded on my file archives for future reference.

I like the month to month contract. Our main reason for switching software is because our old company stopped synchronizing with Quickbooks. We were looking for a more seamless software company that could do it all and we were not disappointed with MemberLeap.

Having a little trouble getting my add-ons automatically onto the invoices. MemberLeap is working on the issue though.

I've used MemberLeap since 2019. Membership database management is flexible with fields - which makes bringing in old material easy - even if you don't use it, conference and event registrations is very user friendly, we use the proposals module to solicit and grade abstracts for our medical conference. The communications (email) piece is great, and the ability to email groups within the database and within modules is also great. I LOVE the Quickbooks integration - you can match up your budget line items for automatic reporting in Quickbooks. The website module is super easy to build and maintain our web pages.

I didn't like that the events and membership modules did not talk to each other much, but MemberLeap is making strides to change that aspect. Archives are okay, but it would be great to have a way to actually share files (like in google docs or dropbox). I would like to see updated training modules to match some of the newer features. (MemberLeap Note: We just recently released a new Video Center with updated videos.)

We looked at 3-4 other products. MemberLeap had the most options for the best price and we are able to manage the entire organization with it. (We have no full -time employees). We switched from MemberClicks.

Having used other software and been in association management for more than 20 years (including assisting three other MemberLeap clients), MemberLeap is a great value. The MemberLeap team is very responsive if we have challenges, and if we can't find how to use something, they will walk us through instructions.

MemberLeap is still working for us 5 years later. We needed an integrated system to handle all aspects of association management in one place.

MemberLeap is easy to learn and provides us with the functions we need to handle a nearly 1,000 member association. Support staff are responsive. Prior to Memberleap, our website was hacked. We were using multiple systems and products. Being able to integrate nearly everything into one system was a relief, more effective, and allowed us to be more responsive to our members.

There are a few cons - support documents are not always clear; some show videos feature previous software versions (MemberLeap Note: these videos have been updated since her review); few communications about new options or updates (MemberLeap Note: we have added an 'Updates' link in the backend of each of our clients' accounts for easy access to all of the enhancements being made to our software).

All member data is in one place. Eliminated multiple spreadsheets.

Very quick to return answers to questions. Able to set up conference calls as we needed them.

The program is robust for the price point, which is great for a small nonprofit like us. It will save us countless hours with membership and conference/event management. MemberLeap was the best fit for our organization and the references were positive. The team has been very responsive and helpful. Thus far, it has been a good experience.

We have had some transitional challenges, but the team has been responsive.

MemberLeap is easy to use and has AMAZING Customer Service!

It is very easy to use and learn. Lots of great features that really help us manage membership and training. We love using this system and we truly appreciate the staff at MemberLeap who respond so quickly and efficiently.

No complaints, but sometimes I do forget how to get back to certain reports we've created.

BEST Customer Service EVER! When I can't figure something out on my own by reading their HelpDesk articles/watching their instructional videos, I can email the Customer Support team and they will very quickly tell me how to fix my issue and often they just fix it for me and teach me how to do it myself next time. FAST response time with wonderful assistance.

No cons that I can think of at this time.

We switched from MemberClicks, and having used MemberLeap for TWO different organizations, I can say with confidence that MemberLeap is an awesome AMS. Our websites are beautiful, easy to navigate for the user and easy to update for administrators. Event registration is easy to set up and nice that it takes payment without sending to another website. Reports are customizable and easy to set up, download, etc. I love Memberleap. Would choose them again!

MemberLeap provides reliable assistance when you need it. Provides an administrator with more than enough tools to manage content and configure processing options. We chose MemberLeap because of the excellent amount of options for our needs along with a good support group backing it all up.

What everyone likes most is being able to get quick and professional assistance with issues and questions. MemberLeap team members have always been outstanding with this and we really appreciate that!

The only downside is just the overall layout, font and style of the Admin pages. It's perfectly fine but as far as the look and feel, it's not to my own personal taste. No biggie. (MemberLeap is working with Christine to make sure they have taken advantage of the latest enhancements regarding layout, look, and feel.)

MemberLeap is a critical partner for our organization. The products have been easy to use, and the customer service and training have been top notch! The customer service, flexibility, value, and recommendations from other customers made MemberLeap an easy choice. So far I haven't had any issues with the software.

The overall experience has been wonderful. The staff are creative problem solvers willing to modify or create products to exactly meet our needs.

We had no process before this program takes a while to load all the members information, but covers everything we need to function.

Sometimes figuring out how to access the data base to my needs, but I feel that's my fault other than the provider.

They are very quick to react to any issue that comes up, I am quite satisfied with the program.

MemberLeap Helps Volunteers Run Non-Profit Association. We are a 100% volunteer non-profit trade association with over 2,000 Members and have been happily using MemberLeap since 2017. The MemberLeap team made switching providers easy. We like that MemberLeap is strong in Member Management, Member Communication, and Event Management. A very small group of non-technical volunteers is able to manage a very professional looking website and handle all aspects of Member and Event management thanks to MemberLeap's easy to use interface. MemberLeap's customer service is very good and there is a detectable desire to serve their clients.

The only con we have experienced is the inability to issue refunds via the system through our payment gateway. Luckily we have so few refunds it is a minor inconvenience. (MemberLeap let Paul know that it varies based on the payment gateway used.) Anything else that we have found difficult has successfully been mitigated by training and assistance from the MemberLeap team. 

We switched from Cvent to MemberLeap. Cvent was strong in event management but very weak in Membership Management. For us they were extremely expensive and not responsive to our needs. While we were with them they were very acquisitive but demonstrated very little desire to improve the product they sold or to fulfill service levels for the Member Management part of their product. They were unwilling to offer customization outside of a nebulous request process which has no set schedule for implementation or even consideration of what was requested.

We have a good working relationship with MemberLeap. They offer a good overall product for Member Management, Member Communication, and Event Management at a good price. They have many more capabilities that we have not taken advantage of. When we have needs that are beyond the current capabilities of their system they work with us to do custom programming to meet our needs at a reasonable price and on a good implementation schedule. We appreciate their service, agility, and flexibility.

Great for our volunteer based organization. The product is easy to use, but the support team is outstanding.

Embedded text features (member emails, etc.) don't show up to administrators to view them for possible editing. (Sam, the embedded text features you're referring to are the custom message verbiage options within our configuration settings, where clients can change verbiage. We'll see what we can do about making the default verbiage more visible.)

The other two software packages we used really didn't give any leeway to modify the software to our use. It's like they had a pontifical attitude abou processes.

In March 2022 we had our Big Reveal. We got 663 members for 2022. We are the first chapter in the world to reach 500 in 4 years and we have the biggest growth rate in the world for Impact100!!!!!! So we will be giving away $663,000 in grants this year!!!!!!!!!!!! I’m sure we couldn’t have managed this without MemberLeap being in place!

My overall experience with MemberLeap is VERY Positive. Since we signed the contract, the company has been very responsive to our customization requests. We are a unique organization and the MemberLeap system was easily adaptable to our needs.

The software is easy to use. The implementation was easy. Data conversion was extremely easy as the fields were mapped to our system. We have been extremely pleased with MemberLeap since 2013. The ease of use for our membership and the smooth integration into our daily processes.

The platform has been a game changer for our organization. We have been able to offer virtual elections, surveys, and webinars from one place - which would have been tedious previously - and essential since the COVID-19 Pandemic. Centralized Membership Roster and Billing system, Committee Portal, and communication system has helped us be more efficient - and provide a legacy of information for future officers and board members in our all-volunteer organization. We chose MemberLeap because it had all the features we wanted and more. Member Leap allowed us to update our website and add features to improve communications and recordkeeping.

Customer service and support has been amazing. Very responsive and solution orientated. Everyone is extremely professional and cares about our website.

Creating new web pages can be a little challenging at first - but becomes easier with practice. It is a trial and error type of thing - but when you get the hang of it, the results can be cool. Also, some of the Zoom interface features are still being developed, like event tracking and attendance (but Zoom site provides this information already).

All of the modules are fully integrated rather than being third-party sourced, so the functions are faster and data has full integrity. The modules are also available to be turned on as needed if a phased-in approach is required. In addition, there is the ability to set up committees (aka projects) with an autonomous ability to manage internal emails, calendars, message boards and document archives exclusively and confidentially within each committee.

The administrative functions are fairly basic. Although most of the major admin functions can be assigned to a specific user which is a positive, they can't be defined by role which requires a bit of maintenance as people move around in roles. Also most admin functions are global for the organization, rather than restricted for which person or data fields they can access.

Excellent customer service reputation and lower cost for more functionality than the competition.

We converted a GoDaddy website with Wufoo for forms, Excel for membership tracking, and Constant Contact for event tracking. MemberLeap combined all of that into a sleek, easy to manage system that is extremely user-friendly. The implementation process was extremely smooth, and responses to our questions were virtually immediate. The member management system is highly customizable, and therefore fairly labor-intensive to implement, but the implementation consultant was extraordinarily responsive and helpful with ideas on what options would suit our organization best, even when it took several iterations to settle on a particular direction. It seemed we were implementing additional functionality every week, and I don't know how our organization would have been able to manage our most important function, which is to review non-profit grant applicants and award grants, during this pandemic without this system and their integrated Zoom platform. We built the website and implemented the member management system with online join/renew functionality, profile edit capability, committee signup, committee email/message boards/document archives, online forms, surveys, elections, invoicing, and online learning courses, in a rapid 4 months. Even after implementation, we are very impressed with the rapid customer response when we have questions or issues.

Our history with Vieth Consulting’s member database platform, MemberLeap, reaches back to 2012. We were introduced to Vieth’s Conference Registration platform, Conference Leap, as early as 2014 and transitioned exclusively to ConferenceLeap 2 years later.

ConferenceLeap simply makes life easier from concept to onsite delivery. There is an array of tools available - literally at our fingertips; communications modules for invitation to our events, messaging, registration to attend the event as well as specialty sessions, breakouts and auxiliary conference activities like golf, spouse tours and more. ConferenceLeap handles all phases and components of conference registration management with ease. ConferenceLeap is integrated with MemberLeap so everything attaches to the member’s file - including billing and accounting. We are most impressed with the developers of ConferenceLeap. Their ability to anticipated everything we experience as planners is extraordinary. Case in Point; We canceled our 2020 event due to Coronavirus. Reeling from refunded conference fees and no connectivity with our members, we turned to the developers of ConferenceLeap with an idea to provide session content virtually to membership. We discovered that they had already established a relationship with Zoom and integrated the virtual meeting platform into their arsenal of useful tools. We started delivery of sessions within a week thanks to the foresight of Chris Vieth, Vieth Consulting and the ConferenceLeap team and the sessions are also recorded and available to members on demand – all because the developers anticipated our needs as planners. This, to me, is an example of technical consulting that understands the planning process but keeps looking forward. They plan for worst case scenarios.

Just as impressive as the developers are is the support behind the scene. If we get ourselves caught in something tricky their Ticket System is quick to solve any problem promptly, efficiently, and pleasantly.

We could not be in better hands.

User-Friendly and Intuitive Product with Excellent Customer Service. MemberLeap's product is very easy to navigate. We moved from a website provider who did everything for us to one where we have much more control and access to make changes. The training sessions were very helpful and the library of other support items (videos, tutorials, text documents, etc.) is extensive.

We've not yet encountered any significant negative experiences with the software. As with any new product there are sometimes things you have to work around.

The process from the initial sale, product demonstrations for our association, and implementation has been very smooth. The MemberLeap team kept us informed during every step of the process and they've been very responsive to any inquiries we've had.

MemberLeap Offers Great Service!

The implementation team was patient, kind and very helpful! For our all volunteer based organization, the support and guidance we received for implementing our new website and database was exactly what we needed!

NAFAA is not yet sure what we do and don't like, as we just implemented and are going through our first cycle.

Great product & service! The back end is very user friendly and I love that I am able to customize areas that best fit our demographics. Billing for non-dues activities is not as intuitive as I would like for it to be. Excellent! Great support team and extremely responsive on support requests - usually same day response!

Professional Association Finds Great Fit in MemberLeap - We have been pleased with our transition so far and appreciate all of the tech/support staff working with us as we discover things we didn't think about before the transition. As is often the case, until we started working in and using the system, there were aspects we didn't know that we needed. The folks at MemberLeap and rep Consulting have been great about either talking us through how to use or find what already existed or helping us figure out what we need to have added. So far, it has been more of a positive experience for us. You don't always get the positive feedback, usually you only hear about complaints from clients, so NABCA wanted to give you some positives. Higher learning curve than anticipated; however, no fault of MemberLeap.

MemberLeap is customized software that has the ability to meet specific needs of my organization. Being an accredited CEU provider we needed our system to be able to meet the requirements of IACET. The MemberLeap team has been wonderful working with us to ensure this is being met. The system is user friendly and it streamlined our operations.

I absolutely LOVE the event member portal!!!!   This has been wonderful to streamline our virtual and in-person meetings.   We no longer are printing packets for our in-person meetings.  This has cutdown our copy costs.   It is also a great repository for all our meeting information for our IACET accreditation. 

I could understand the functionality and I only have general technology skills. This package will enable our group of volunteer Judges to vastly increase our communication and get better organized. The calendar, message boards, and mass emails are especially helpful trying to run an organization of volunteers without an executive director.

There are a few layers to get through to create designs and some areas can be frustrating when you forget how to do something. We are beginning to create some how to videos to assist with this.

The MemberLeap team was professional, knowledgeable and helpful. Only one team member wasn't as extremely friendly as all the others and lacked some follow up on our questions. We liked that they are a locally based company so we checked out their business operations.

MemberLeap is an Excellent Website Platform.

Customer service is exceptional and very easy to use from an administrative perspective.

There is nothing that I do not like about this software!

MemberLeap - finally a solution that works and evolves with us. Great functionality, customized for us, changed as we needed. SUPER customer service. The only con - That it can't read my mind? Just kidding. There are some functions that I wish could be done in batches, not one at a time, such as approving membership applications and enabling/disabling multiple events. Our members are happy, our volunteers don't complain about the back-end, it works from mobile!

This scientific society loves MemberLeap! It does EVERYTHING I need and is really user-friendly-- membership, event registration, abstract submission, website management, email & newsletter communications, and more... and whenever I think of something I need that it doesn't do, they can almost always program it within a couple of days. They are totally terrific, and I am recommending this software to anyone who manages a professional association or scientific society.

Occasionally I want a report of some kind that I can't figure out how to get-- but I can ask them and they will help me get what I need. They are so helpful. I really can't complain.

We were using several different kinds of software before MemberLeap - one for surveys, one for the website, one for event registration, another for our communications, and another for our membership database. It was driving me crazy, and I was wasting a lot of time cutting & pasting, importing & exporting between these platforms. I am saving several hours a week in the office after streamlining everything into one system, and now I can work on projects that pertain to the mission of my organization instead of spending those hours on busy admin tasks. I did a lot of research and demos of lots of other database software, and the sales agents are pushy and annoying. MemberLeap does everything I want, they are straightforward and not pushy, and they have such a great product that they don't even advertise.

MemberLeap is the best “Bang for the Buck”! My experience with MemberLeap has been very positive. I've reviewed quite a few AM systems and hands down, MemberLeap stands head and shoulders above the rest. Far better value/price than others and rock solid dependability and awesome features, make this the best choice out there. It provides a better management and member interaction than our old website.

Their helpful support people are great! Everyone has been very willing to help.

Probably the strongest reason I like MemberLeap software is how it streamlines member management tasks. It's a real labor saver in that respect. Next is the flexibility of the software. Because all organizations are not the same, it has nearly every conceivable scenario covered and all of that is available to us through the configuration panel.

MemberLeap offers an attractive front end and excellent support. All the energy is on the front-end to build. Once up and running, it is a champ. Custom set-up from beginning. Team meetings were productive. Support for migration was superb. Launch date was met. Response time is always impressive. Decreased our website/database cost by 20%, decreased our staff man-hours in the system by 25%. Easy enough to maintain that we were able to bring daily management of website back in-house.

It is not for those without some computer/database experience. Migrating from one database to another is never an easy task. That being said - MemberLeap was pretty uneventful from start to finish.

System works great and is very user friendly. Customer service is very quick to answer whenever we have any questions. It was easy to learn the system. Have not found any cons yet with this software. Vieth is always there to help when we have a question.

Great! Highly recommend to other member associations. Very responsive team, easy to work with. Very user friendly for both administrative and members. Layout is nice, database is easy to use. Members appreciate the ease of use. Has cut down on my work load too. Benefits include ease of membership sign ups and renewals, easy event registrations, etc

Had some troubles with reporting functions but was not their fault. They helped by adding criteria we wanted and it works fine! I have not other cons to report.

The MemberLeap team was very helpful and responsive to my questions. I like its member interaction software and interface with Quickbooks. I like the videos and find that most tools are intuitive to figure out how to use. My only frustration is the amount I personally have to do since we are a small organization and do not have a webmaster.