Comparison Questions
We offer a variety of website packages, ranging from lower-end Template packages to the higher-end Custom packages. Each includes different items within their offerings.
Take a look at the following items below, and the Initial Website Setup Costs/Integration with Existing Website pages, detailing what is included in each package. Everything that you will see in those tables are what we do for you during the project life cycle, if you want to use this as a comparison then we suggest thinking of the following questions:
Do they configure and set up the modules for you based on how you want to use them, or do you have to set them up yourself?
Do they set up the database and import your data for you, or do you do that yourself?
Do they train you on the system with live recorded sessions using the system as it is set up for you and load those recordings into the File Archive for future use and reference?
Do they offer free general training in case of a staff or board changeover? Is it free or do you have to pay for the training?
Do they offer a Mobile App that you can add at the start or sometime in the future as needed?
Do they offer QuickBooks integration for desktop or online versions? Do they offer support for it if they do?
Can you use the payment gateway company of your choice? Do they take any percentage of your transactions if they do?
Do they include daily incremental data or website file backups? Do they offer full member data backups? Are there extra fees for this service?
Do they offer domain-based email setup and support?
Do they offer complete Support services as a part of the monthly fee at any level or just with a premium service that costs extra?
Are there extended contract obligations or is it a month-to-month lease like ours is?
Do they offer custom programming to modify the modules to fit your needs or requirements?
Can they offer help with any parts of the system in case you are short-staffed or during peak periods? Do they quote those situations for free?
Is the system constantly being updated for you without additional costs?
Do they offer support, systems, and help with the constantly changing data and privacy laws?
What is the expected response time for any support request, and what is target resolution time?
Do they offer complete mobile-friendly website development services and template options for your website needs?
Do they build and enter your content for the website and teach you how to do so yourself for future website needs?
Do they help you maintain a minimum of ADA compliance for your website so that the "website readers" can help sight-impaired access and use your website and member-only systems?
